Shop Policies & FAQ


FAQ’s

Can I use my NDIS funding? 
Yes! We can provide you with an invoice if you are on a Plan or Self-Managed. To request an invoice, please complete the information in the link https://forms.gle/7kiaaTCQSu2bbAzKA and we can get back to you. Unfortunately, we are not an NDIS provider.

How do I care for my button pads
Check business card instructions provided.

What is a button pad used for?  
Button pads are designed to take the place of hospital gauze and are a fun, stylish and cost-effective way to help with tube feeding. The pads are used to absorb any leakage from the site and to keep the site clean and dry. They are also effective at helping reduce granulated tissue (extra body tissue that the body produces to heal over the open site) and to reduce the movement of the feeding tube. Because they are machine washable and are reusable, they help reduce with ongoing costs.

What size button pad is best for me? 
When it comes to the size of the button pad you need, this can be very individual decision. Generally, the regular size are best for smaller children and those who do not leak a lot from your stoma site. The regular size is also a great option for those who wish to wear something more discreet. The Large size is a fantastic option if you have a lot of leakage and need the extra absorbency. They are also great if you prefer a thicker button pad or you would like a large design pattern on the pads.

Ultimately the decision if personal preference.

When should I use my button pads? 
It is recommended to wait up to 6 weeks before using anything reusable around a newly formed stoma site.

How do I measure for the G Tube Belts? 
The best way to measure for a belt is to measure around the whole tummy at the stoma site. Please do not add any extra length as we allow for growth when they are made.

Why is there such a long wait time for my order?
Our orders are all custom handmade once an order is paid for. We advise it’s up to a 4 week turn around on orders as this allows us time ensure your items are made to a high standard, to source fabrics if needed, and most importantly helps give us time to attend medical appointments, therapy and if we have an unplanned emergency with our own special needs kids.

Where can I find the different fabric options?
Please follow the link here https://bit.ly/33BZjoN. Please note that not every fabric may not be suitable for every item.

Where can I find the different options for my name label?
Please follow the link here https://bit.ly/3iuaK64  to see the colour options. Once an order is placed and paid for, we will provide you with a proof of the fonts you can choose from. Please include the name for the label on checkout.

Do you ship outside of Australia? 
Yes we do! Unfortunately, we do not currently ship to the United States or Canada.

Where are you located?
We are located on the southside of Brisbane, Queensland, Australia. If you are local we can accommodate local pick up

Can I pick up my order? 
Yes, if you are local the Brisbane Southside, we can arrange for you to pick your order up.

Can I request a custom order? 
Yes you can request a custom order. Please send us a message on Facebook or email us at tubiefun@gmail.com

Can I request a rush order? 
To request a rush order please contact us directly via Facebook or at tubiefun@gmail.com. Please be aware though that a rush fee of $50 will apply to the order. A rush order time frame is shipped within 3 business days after payment is made. 

Why did you not follow up my order? 
As we are all in the world of special needs, our lives can become very hectic in the blink of an eye such as unexpected hospital admissions or medical changes. For this reason, we understand that situations can change quite rapidly. We choose not to follow up with customers on orders, unless necessary, as we do not wish to cause anymore stress to peoples lives if it can be avoided. We apply this same principal when we also send out invoices, as we do not know if people’s circumstances have changed. If you are unsure if your order has been paid for by an NDIS Planner, please feel free to contact us or your Planner directly.

What’s your refund policy? 
Due to the nature of our products, we do not accept refunds on change of mind. If you have an issue with your order, please contact us.